Technicians at Music Alley are all performing musicians. We play test all instruments before releasing them and guarantee all repairs.
We recognize the importance of individual preferences of “feel” and response, so every effort is made to accommodate your taste.
Appointments for service are recommended so we can give you undivided attention.
Turn around time for most play condition repairs is one day to one week.
Although we carry an extensive inventory of spare parts for most ordinary instruments, occasionally we must order parts from the manufacturer.
Estimates, if requested, will be made; however, these are estimates .. not bids. Actual charges are based on time and materials. If a bid is required, we must presume the worst and it may prove more costly than necessary.
The minimum shop fee is $20. Because we must examine the instrument, no estimates can be done over the phone or the internet.
Schools: For repairs on PA systems, we are willing to come to your school and do the instrument examination on site. We can then give you a quote for the total and schedule a pickup date and set aside time for your repairs to minimize your down time.
Repair charges for individuals must be paid before the instruments leave our shop. We accept Visa, MasterCard, Discover and American Express, cash, personal check, or Paypal. Schools and churches can establish charge accounts with Music Alley Online.